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Growth & Learning

COMPLETE NETWORK
& SERVER SETUPS

We’ve helped many new businesses get setup with servers and full network deployments. Everything billed on a single invoice for ease.

HARDWARE
& SOFTWARE CONSULTATIONS

Options abound. MacPlus helps you sort out the right machines and software to let you flourish, at home or in the office.

POS SYSTEM
INTEGRATION & SETUP

Nurture human contact at the Point of Sale. MacPlus integrates servers, software and devices to cultivate profitable, real time commerce.

Loss & Failure

HOME & BUSINESS
TROUBLESHOOTING

MacPlus thinks ahead, putting failsafes in place and taking careful considerations for continuity in critical environments. We solve problems, train you how to avoid them in the future, and find the files you think you lost.

NETWORK MAINTENANCE
& TROUBLESHOOTING

We prioritize real time network mishaps—rapidly responding to be sure data is saved, fail points are eliminated, and frustration is curbed.

LOST OR
CORRUPT FILES

Don’t despair. When networks meltdown or drives collapse, MacPlus can manage
the recovery. We can often find things you can’t.

Service Structure

The Original

  • Onsite support (typically within 7 days)
  • Offsite support (pay-per-incident)
  • Option to upgrade for occasional account management.

The membership

  • Onsite support (typically within 3 days)
  • Unattended remote support
  • Proactive system health monitoring
  • Service accounts management
  • Cost for membership is based off of historical usage
  • New members are offered 90 days of complimetary service
  • Option to upgrade to Concierge service (requires minimum of 8 hours of historical average usage per month)

The concierge

  • Invite only for high-need clients
  • Full suite of services
  • Expedited scheduling
  • Rapid response with night and weekend emergency support
  • Emergency queue
  • System and network updates
  • Network audit & vulnerability testing
  • Annual IT reviews
  • Tech lifestyle review and planning
  • Service reviews
  • Custom knowledge base

Team

Eric Shaheen

Eric Shaheen —
CEO & Founder

Founded MacPlus April 10, 2004

Most of my days consist of bouncing between customer support and administrative tasks to make sure the business is running smoothly and the team is being supported internally.

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Erik Gomez

Erik Gomez —
Solutions Architect

Joined team April 15, 2012

As a Trusted Solutions Architect, I have accumulated over 10 years of proven success in the IT industry. Throughout my career, I have been dedicated to…

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Kevan Pimental

Kevan Pimentel —
Support Engineer

Joined team March 16, 2020

I’m generally the on-site, in-person service guy, I’m the most common face to see show up at most worksites or homes of our clients with some routine scheduled services mixed in.

Read More
Bryon Shaheen

Byron Shaheen —
Director of Operations

Joined team June 28, 2021

I am the Director of Operations at MacPlus. My main goal is to make the day-to-day operations of the business as seamless as possible so that we’re able to provide the most professional and…

Read More
Becky Shaheen

Becky Shaheen —
Project & Account Manager

Joined team full-time June 6, 2022 (but has been a cheerleader & supporter from the beginning).

My main role is keeping our team on schedule for big projects (client office moves, restaurant openings, new home…

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David Abetya

David Abetya —
Support & Audio Engineer

Joined team October 26, 2022

I’m David, and my journey to MacPlus took an unconventional path from the perspective of IT standards. Being a professional musician, producer, and recording/mixing engineer…

Read More

Eric Shaheen —
CEO & Founder

Founded MacPlus April 10, 2004

Most of my days consist of bouncing between customer support and administrative tasks to make sure the business is running smoothly and the team is being supported internally.

I was born in Louisiana but have been in Austin since I was 6, so I consider myself an Austinite. When I am not working, I enjoy exercising, spending time with my family, and traveling.

I grew up in a pretty high-tech house, as my dad was always getting the latest gadgets. I have been using Apple computers for as long as I can remember and have always loved technology.

Erik Gomez —
Solutions Architect

Joined team April 15, 2012

As a Trusted Solutions Architect, I have accumulated over 10 years of proven success in the IT industry. Throughout my career, I have been dedicated to transforming complex problems into intuitive solutions. I pride myself on combining a deep understanding of technology with a keen appreciation for business needs, allowing me to provide strategies that are both technically sound and commercially viable.

Being a Texan native and a corgi pawdre, I began my professional journey as an engineer, where I honed my skills in constructing reliable and efficient systems from the ground up. However, I discovered my true passion in solutions architecture, realizing that it offered me the opportunity to leverage my technical
knowledge for a broader impact on business success.

I firmly believe that good technology should be seamlessly integrated into users’ lives, providing value without complicating their experiences. As your Solutions Architect, my utmost commitment is to deliver user-friendly systems that align with your business goals and provide a favorable return on your IT investment.

You can rely on me to bridge the gap between your business needs and the ever-evolving world of technology. With my expertise, I will provide solutions that empower your business to thrive and flourish.

Kevan Pimentel —
Support Engineer

Joined team March 16, 2020

I’m generally the on-site, in-person service guy, I’m the most common face to see show up at most worksites or homes of our clients with some routine scheduled services mixed in.

I was born in Virginia, but moved around the country ten times as an Air Force brat undergrad college lacrosse player, and sojourning to Alabama, Montana, New York City, New Orleans and all around Colorado for half my life before arriving in Austin for tech and lacrosse coaching opportunities in October 2014.

First computer in household – A Macintosh 512k came home from the computer store in 1984, 2 years before I did. First personal system – G4 Titanium PowerBook circa 2002. My father Mark actually owns and operates a (much smaller) one man Apple Consultants Network business, ASSISTech, in Colorado Springs, CO.

Byron Shaheen —
Director of Operations

Joined team June 28, 2021

I am the Director of Operations at MacPlus. My main goal is to make the day-to-day operations of the business as seamless as possible so that we’re able to provide the most professional and efficient services to our highly valued clients.

I have 25 years of experience in the support industry, ranging from an individual contributor, to running global Customer Support and Customer Success teams, and everything in between. We are an extremely agile team here at MacPlus, are very serious about the quality of service we provide, and have a lot of fun doing it.

Beyond that, if you’re a New Orleans Saints fan, you might catch me on game day at the Superdome in New Orleans, or at Shoal Creek Saloon in Austin! Who Dat!

Becky Shaheen —
Project & Account Manager

Joined team June 6, 2022

I may have officially joined the team full-time on June 6, 2022, but I am proud to have been a cheerleader and supporter from the beginning.

My main role is keeping our team on schedule for big projects (office moves, restaurant openings, new home builds and renovations, etc). I also handle billing and other account management.

I am from Austin, TX (Loyal Forever, Hook ‘Em – IYKYK) and haven’t lived anywhere else. My previous career was in education, where I was a 5th and 6th grade teacher for 6 years and a school counselor for 4 years. The skills I learned managing students and then a school counseling department helps me in my current role.

Outside of work, you’ll find me getting a workout in for my mental and physical health; listening to music and podcasts; hanging out with our family (2 kids keeps us busy and we are lucky to have most of our extended family in town; and enjoying all of the wonderful food we have in Austin now!

David Abetya —
Support & Audio Engineer

Joined team October 26, 2022

I’m David, and my journey to MacPlus took an unconventional path from the perspective of IT standards. Being a seasoned professional musician, producer, and recording/mixing engineer, I ventured into the realm of Support Engineering in 2022. Many know me for my 19 years of touring and recording with the band, Reckless Kelly. While I continue to actively perform and record, I sought a way to stay closer to home.

MacPlus has become the perfect place for me to utilize and expand upon the tech skills I’ve honed throughout my years in studios, where the Mac has been vital in capturing digital audio. I’ve always been the go-to person for Mac and IT assistance, so I’m thrilled to apply these skills to assist our clients. Being part of a dynamic and collaborative team allows me to continually enhance my knowledge in this field.

Quick Facts:

  • Hometown: Bartlesville, Oklahoma
  • Spouse: Dorothy Caldwell, November ‘00
  • Son: Owen, born ’11
  • Enjoys: Baseball – Texas Rangers fan and proud coach for Owen’s little league teams
  • First Computer: Apple Macintosh Classic II

Contact Us

Please feel free to call or submit your question and we’ll be in contact with you as soon as we can.

512.270.9509

Contact Us